Frequently Asked Questions

If you received a letter from Utility Billing indicating your property has a water leak, here are some ways to investigate where the leak is coming from:

Toilets

Dye packets for toilets are available at City Hall's front desk Monday through Friday, 8 am to 4:30 pm or use food coloring, put a few drops into the tank of the toilet, wait about an hour, it the colored water shows up in the toilet bowl, you have a leaky toilet.

Faucets (Inside & Outside)

Before you retire for the evening, place a glass under the faucet (or bucket for outside spigot), when you get up in the morning check to see if there is any water in the glass (or bucket), if there is, you have a drippy faucets.

Water Softener

This appliance is a big water user in your home. If it is getting older, it may not be cycling properly. If it is not cycling properly, it could be your culprit. Check how often your softener is cycling to soften the water in your home, most homes only need to cycle once a week, possible twice a week.

Irrigation

Take a walk through your yard, along the perimeter of your irrigation system on your property, if you find squishy, wet areas, you will need to investigate, you may have a leak in your irrigation system.

Once you have inspected your property with the suggestions listed above and you do not find any leaks, your next step would be to bring in a plumber to help locate the leak.

Locate the meter on your property and take note of the numbers before you retire for the evening. In the morning, re-read the numbers. If the numbers have increased overnight, then you still have a leak somewhere on your property.

Utility accounts are billed quarterly (four times a year). Residential accounts billing cycle is determined by your location within the city.

The city bills for water, sewer, storm water, and street lights. Dick's Sanitation (DSI) bills for trash and recycling.

If you have questions about your trash or recycling service or need to make a change in your service, you must contact DSI at 952-469-2239 or email Dick's Sanitation.

Please call the Utility Billing office Monday through Friday, 8 am to 4:30 pm at 651-280-6883.

Also call Dick's Sanitation to cancel your trash and recycling service at 952-469-2239 or email Dick's Sanitation.

The city does not turn off the water when a person moves out of their house. Before your closing, contact Utility Billing during office hours to set up a final meter reading and close the account. Monday through Friday, 8 am to 4:30 pm at 651-280-6883.

If you recently purchased a home within the City of Farmington, you may want to verify that the final utility bill was paid by the previous owner. Any outstanding utility bill (water, sewer, storm drainage and street lights) will be certified to your property as a special assessment. If your property has an outstanding final utility bill, you may want to contact your title company to see if any money was held in an escrow account.

Per State Statute 115A.941 cities with a population of 5,000 or more shall ensure that every residential household or business in the city has solid waste collection service. Farmington does this by having organized collection.

Please contact Dick's Sanitation for more information on temporary discontinuance at 952-469-2239 or email Dick's Sanitation.